KESCO J.S.C offers many methods to pay electricity bills:

• Through our webpage, Pay online
• Cash Offices of KESCO.
• Kosovo Post.
• Application eKesco, where payments can be done with all local and international cards Visa and Master Card.
• Commercial banks, non-bank financial institutions
• Further information about payments can also be found in the Bill and Payment section of the KESCO website. 

All existing customers who need various electricity services from KESCO sh.a., can appear at the Customer Care counters, specifying their request or complaint, as follows:

Step  1-    Apply at Customer Service counters or download the form.
Step 2-     Fill in the customer information in the above form (Step 1)
Step  3-    Put the sign (click on the shaded square) to specify the type of complaint or request as described on the form.
Step  4-    Make a note of any information that may help you to consider your application / request more fairly.
Step  5-    Sign the form and set the date.
Step  6-    Submit the form at the nearest KESCO counter. During the delivery, the official at the counter will give you a reference number, which proves that you have made a request / complaint.

Customers can also submit requests or complaints regarding electricity services via email: info@kesco-energy.com; Call Center, eKesco app or official Facebook page.

The electricity bill is physically submitted every month to the address that is specified in the electricity supply contract.

According to Article 28 of the Rules on General Conditions of Electricity Supply, point 4 states: ‘’ Invoices must be sent to the customer address specified in the supply contract.

"If the address is not specified or is specified incorrectly, or incompletely, or if the customer is no longer at the specified address, the supplier will make the shipment to the physical location where the energy was used."

Another opportunity to receive the electricity bill is through the eKesco application, the official request via e-mail info@kesco-energy.com or other online platforms that are at the service of customers.