Help center
Requests and complaints
Frequently Asked Questions
About us
Who are we?
.jpg)
KESCO is one of the key players in Kosovo's electricity sector, ensuring secure, reliable, and sustainable energy supply for over 700,000 customers, including households, businesses, and public institutions. As a crucial partner in the country's economic and social development, KESCO remains a cornerstone in Kosovo's sustainable progress.
Founded on January 1, 2015, KESCO operates as a Universal Service Supplier, leveraging the international experience and expertise of the prestigious Limak and Çalik consortium. The company adheres to international standards, providing high-quality, customer-focused services.
Customer-Centered Services
KESCO has revolutionized the customer experience by offering modern service centers and integrating advanced technologies for quick and easy solutions:
- Digital Platforms: The eKESCO app and integration with eKosova ensure secure and flexible real-time transactions.
- Call Center: A modern IVR system and real-time support put customers at the center of attention.
- Business Services: Dedicated lines for businesses support enterprise growth and empower the local economy.
Additionally, KESCO operates 26 customer care centers and 29 payment points across Kosovo, ensuring convenient access for all customers. Its trading department ensures a sufficient energy supply daily, guaranteeing service continuity.
Commitment to Quality and Sustainability
KESCO operates in compliance with the highest international standards, implementing ISO certifications for quality and sustainable management. This commitment reflects its dedication to providing safe, efficient, and reliable services to all customers.
In 2024, KESCO became the first energy company in Kosovo to publish a Sustainability Report, setting new standards for transparency and dedication to environmental, economic, and social sustainability. This report underscores KESCO’s ongoing commitment to building a better future for its customers and the wider community.
Commitment to Equality and Gender Empowerment
Women play a crucial role at KESCO, representing over half of the staff and holding significant decision-making positions. As the first Kosovan signatory of the UN Women principles, KESCO is dedicated to creating an equitable and empowering environment for all. These principles guide best practices to advance gender equality and inclusion.
Breathing Green
Our future is green.
KESCO embraces sustainability through ongoing efforts to minimize environmental impact:
- All company vehicles are electric, contributing to pollution reduction.
- The company supports renewable energy initiatives and encourages the use of sustainable resources.
These steps are a testament to KESCO’s commitment to the environment and future generations.
Partnership for a Better Future
With a vertically integrated structure and a strong commitment to innovation and quality, KESCO stands by its customers every step of the way. Strategic partnerships with state, financial, and non-financial institutions make its services more accessible and convenient for everyone.
Our Mission
To provide sustainable, uninterrupted, and high-quality electricity supply to every customer, fostering Kosovo’s economic development and contributing to social well-being.
Our Vision
To be the undisputed leader in electricity supply in Kosovo by utilizing the most advanced technology and delivering the best customer service experience.
Our Guiding Values
- Customer Commitment – Customers are at the heart of KESCO's operations, with services tailored to meet their needs professionally.
- Transparency & Accountability– Open and honest communication fosters trust with all stakeholders. KESCO adheres to ISO-certified international standards, ensuring quality, efficiency, and compliance across all operations.
- Innovation & Progress – We embrace the power of innovation to improve lives. By continuously seeking smarter solutions and advancing technology, KESCO leads the way in creating a more sustainable and efficient energy future for all.
- Environmental Sustainability – We are dedicated to protecting the planet for present and future generations. Our commitment to environmental sustainability drives us to use resources responsibly, reduce our carbon footprint, and promote practices that benefit nature and society alike. As the first energy company in Kosovo to publish a Sustainability Report, KESCO sets new standards for transparency and accountability in environmental, economic, and social impact.
- Employee Commitment – Employees are KESCO’s most valuable asset. The company fosters a supportive, inclusive, and growth-oriented environment, recognizing and investing in their professional and personal development.
- Human Dignity & Respect – We believe in the inherent worth of every individual. At KESCO, we treat everyone—customers, employees, and partners—with respect, empathy, and compassion, ensuring dignity and fairness in all our interactions.
- Justice & Integrity – Guided by a commitment to justice, we act with honesty and integrity, holding ourselves accountable to the highest ethical standards. We are transparent in our actions and decisions, building trust through fairness and consistency.
- Inclusivity and Solidarity - At KESCO, we celebrate diversity and stand united in solidarity with all communities. We are committed to creating an inclusive environment where everyone, especially people with disabilities and those from underrepresented groups, feels valued, respected, and empowered to participate fully.
- Sharing & Community Empowerment – We believe in the power of sharing—knowledge, opportunities, and success. We actively contribute to the well-being of the communities we serve, fostering growth and empowering individuals to build a brighter future together.
