Every time you change your phone number, email address, or residential address (which includes changing the number of your electricity meter), it is essential to ensure that you update the new information in KESCO, as you would update your contact information in the bank or other companies from which you receive ongoing services.

For example, if KESCO decides to inform you about any important announcement regarding your electricity supply, we must have your most recent updated data. Without this information, we cannot contact you with updates or announcements about your account.

Your current information including name, residential address, phone number, active email address, customer bill (meter) number, etc. must be kept up to date for many reasons.

Below we've compiled a list of the top five reasons/benefits to keep your contact information updated.

• Timely notifications of important changes to your KESCO account;
• Compliance with legal regulations;
• Protection against fraud or SCAMS;
• Secure data;
• Winning government grants.
• Timely notifications of important account changes

Keeping information up-to-date helps you receive timely notifications and take appropriate action as needed.

We need the updated information to notify you about important things about your account, such as contract expiry dates, updates about tariffs, new features introductions of fast digital services to you, such as the eKesco app, requests and complaints about our services, including billing or energy supply.

More Secure data

Updating your information is a proactive step you should take to ensure a smooth and personalized experience on your account. Your personal contact information is handled securely and updating your information helps increase security measures. Up-to-date account information means any information important to your data will end up in safe hands.

Protection from frauds and SCAMS

Updating personal information helps increase security measures and prevent fraud/SCAMS. Updated information, such as address, email, and phone numbers, may be used for identity verification purposes and to alert you to any suspicious activity related to your account.

Compliance with legal regulations

The energy industry has legal requirements for keeping accurate customer records. Ensuring that personal information is up to date means you comply with regulations, avoiding legal offenses.

To receive legal updates promptly we need to have them on a physical file, a phone number, or your most recent address, so updated. For example, if the electricity meter is not registered in your name, you cannot make a request or complaint for someone else (the meter holder), because it is prohibited by the Personal Data Protection Law. This law plays a vital role in protecting consumer data and ensures that we as a company are responsible for storing this data.

Winning government grants

If the meter is not in the owner's name, you cannot be a beneficiary of government and non-government grants. Updating your data ensures that your information is accurate and relevant to enable you to be legitimately eligible to apply for various types of external grants or subsidies.