What does the liberalization of the energy market mean?
Liberalization of the energy market means opening the market to competition, giving customers the right to choose their own electricity supplier. In a liberalized market, consumers, instead of being supplied by only one specific company, can choose among various suppliers who compete to offer better prices and services.

What does Universal Service Supplier mean?
The Universal Service Supplier (USS) is a licensed company that provides guaranteed electricity supply for customers who are eligible for this service, usually at regulated prices set by the Energy Regulatory Office.

Who is the Universal Service Supplier in Kosovo?
KESCO is the Universal Service Supplier in Kosovo that provides electricity at prices regulated by the ERO.

What are the criteria to be supplied at regulated prices through the Universal Service Supplier?
According to the legal framework in Kosovo, the right to be supplied at regulated tariffs through the Universal Service Supplier is granted to all household and commercial customers who have an annual turnover of less than ten (10) million euros and no more than fifty (50) employees.

Do I need to prove that my business has fewer than 50 employees and less than 10 million euros in annual turnover?
Every commercial customer with fewer than 50 employees and less than 10 million euros in annual turnover during 2024 must submit the following documents to KESCO:
• Business certificate with the unique number
• Electricity customer number of the respective businesses

I did not receive the notice about supply in the open market.
Even if you did not physically receive the notice for any reason (e.g. your business is in a rented space, our meter readers did not find the business open to leave the notice, etc.), you are still required to submit the requested documentation if you meet the criteria and wish to be supplied by the universal supplier (in cases of fewer than 50 employees or under 10 million euros in turnover).

What happens if we do not send the required information to KESCO as the Universal Supplier?
If KESCO as the universal supplier does not receive the required documents from businesses (those with fewer than 50 employees and less than 10 million euros in annual turnover), you will no longer be eligible for supply at regulated tariffs starting from June 1, 2025. By not sending the required documentation, these businesses indicate that they wish to enter the open market and choose their own supplier.

Where should I submit the documents that KESCO requires in order to continue supply with KESCO (for businesses with fewer than 50 employees or less than 10 million euros in turnover)?
The business certificate with the unique number must be sent to the email komerciale@kesco-energy.com or delivered to one of KESCO’s customer service centers. You must also submit the electricity customer numbers under your business’s management (found at the top of the invoice, e.g. DPR 00000).

My business is in a rented space, and I pay electricity to the building owner. What should I do?
KESCO recognizes as the final customer the individual or entity with whom it has a contractual relationship, i.e., the customer it invoices. In this case, it is the responsibility of the building owner to provide the required documentation and/or for you to regulate your contractual relationship directly with KESCO.

I don’t fully understand this process of open market supply. Where can I get help?
If you are a commercial customer and have questions about this process, you can write to the dedicated email komerciale@kesco-energy.com or call 038 501 701 2020 and 038 79 2020. For other information, you can contact info@kesco-energy.com or the toll-free number 0800 791 00.

In case of errors during the payment of electricity bills, we suggest you to visit the Customer Care counters at KESCO in your respective district, to submit a request for correction of the error related to the payment.

In case of payment through non-banking financial institutions, please contact the relevant institution where the payment was made. If the payment was made incorrectly through the mobile application "eKesco", we suggest you write to us at e-mails: info@kesco-energy.com or file a complaint at the Customer Care counters at KESCO

You can make payments through these services if you have made an agreement with the bank with which you operate. All you have to do is fill in the correct information requested from you at the time of payment (customer code or reference number which is written at the bottom of the bill / invoice).

KESCO company does not take the provision during the online payment of electricity bills. In case of takings, please contact your bank.

All customers who receive services from KESCO are obliged to fulfill their obligations to the company. However, in certain cases, categories such as social cases are regulated by legislation by local institutions.

For this purpose, KESCO works closely with the Ministry of Labor and Social Welfare to implement subsidies for social case categories, according to lists established by the relevant ministry. For any information related to social cases, consumers should contact the Ministry of Labor and Social Welfare.