Legislation in force

The whole working process in KESCO J.S.C is done based on the legislation in force. All the customers registered and those requiring being regular customers of KESCO J.S.C can utilize the legislation in force, based on what are reviewed and decided upon the complaints and the requests in KESCO J.S.C.

Keds Call Center
Online Services
Residential and Business Services

Find services for residential and commercial customers

Bill & Payment

Find information for explanation of bill and the methods of payments

Open positions

Find information for job vacancies

Kompania Kosovare për Furnizim me Energji Elektrike SH.A
Kosovo Electricity Supply Company J.S.C
Kosovsko Preduzece za Snabdevanje Elektricnom Energijom D.D
Call Center: 0800 791 00
Privacy Policy

Laws approved by Republic of Kosova Parliament

Law on energy
Law on electricity
Law on Energy Regulatory

Administrative Orders

Order 2008/5 for occupied properties
Order 2004/2 for the occupied properties

ERO Rules

Rule on resolution of dispute in Energy Sector
Rule on general terms of electricity supply
Rule on connection and disconnection of customers in Energy Sector in Kosova
Other ERO rule

Procedures and codes of KESCO J.S.C

Procedure for general complaints of customers
Procedure for identifying and preventing unauthorized use of electricity
Call Center Procedure
Contract of electricity supply for household customers
Contract of electricity supply for commercial customers
Procedure on closing the account
Procedure for new connection
Temporary procedure for customer billing and reading
Metering Code of Distribution Operator
Distribution Code of DSO
Code of Ethics and Behavior / KESCO Code of Ethics
Labor Code for access to the land and property